Please read shipping/returns policy before purchasing your Temptest Temperature Scanning Device. Please also read FAQs below.



Is my TT product guaranteed?

Yes, the product is guaranteed for one year.

What is the shipping time?

Shipping time is approximately 3 weeks currently due to increased lead times for couriers. Please contact us for the most up to date timescales.


If your TT product arrives in a damaged, or non-functional state, we will cover the cost of returns and send you a replacement. You may return your device for any other reason within 7 days. However, please note you will be responsible for shipping and insurance on the incoming delivery (please contact us for quote). You are also responsible for return shipping to a UK address (DHL or FEDEX).

Is there a price difference if I buy more than one unit?

Yes - for orders of five or more units, please contact us before you order and we will provide you with a revised price quote

Do you ship outside of the UK?

Please contact us before ordering to discuss international shipping. We will provide you with a quote.

Are there any medical certificates associated with the device?

The Temptest kiosk is not categorised as medical device and therefore it only requires CE certification, which it has. The device is designed for mass vetting for users.

Is it CE approved?

Yes, it is CE approved.

Is there any interaction required for scanning?

No interaction/touch whatsoever is required in the measurement process.

Does it scan overall body temperature or the forehead skin temperature?

The kiosks read forehead skin temperature only.

Is the facial recognition software Apple Mac compatible?

Not yet. Our devices currently are compatible only with Windows PC/Android.

Does it come with instructions?

For temperature scanning only, there is no instruction manual necessary. The software is already loaded on the device, so you just plug in and go! For the facial recognition system, we provide additional software for your Windows computer, and a guide.

Do you provide IT support

Unfortunately some of the systems that our devices support/hook into are extremely complex, and beyond our technical expertise. While we supply a facial recognition software and simple manual should you wish to use this feature as an entry system, your in-house IT department, or security provider should manage installation and support.


Here at Temptest our sole focus is helping communities in adapting to the new normal and bringing reassurance to the environment. 

To ease the transition in to this new normal, Temptest temperature scanning systems are designed to help prevent virus spread and maintain a healthy environment for your employees, associates, visitors and the general public. 

For our UK  Company No./VAT Registration No.: email us