IMPORTANT INFORMATION / FAQs
Is my TT product guaranteed?
Yes, the product is guaranteed for one year.
What is the shipping time?
Shipping time is approximately 3 weeks currently due to increased lead times for couriers. Please contact us for the most up to date timescales.
If your TT product arrives in a damaged, or non-functional state, we will cover the cost of returns and send you a replacement.
Is there a price difference if I buy more than one unit?
Yes - for orders of five or more units, please contact us before you order and we will provide you with a revised price quote
Do you ship outside of the UK?
Please contact us before ordering to discuss international shipping. We will provide you with a quote.
Are there any medical certificates associated with the device?
Is it CE approved?
Yes, it is CE approved.
Is there any interaction required for scanning?
Does it scan overall body temperature or the forehead skin temperature?
Is the facial recognition software Apple Mac compatible?
Not yet. Our devices currently are compatible only with Windows PC/Android.
Does it come with instructions?
For temperature scanning only, there is no instruction manual necessary. The software is already loaded on the device, so you just plug in and go! For the facial recognition system, we provide additional software for your Windows computer, and a guide.
Do you provide IT support
Unfortunately some of the systems that our devices support/hook into are extremely complex, and beyond our technical expertise. While we supply a facial recognition software and simple manual should you wish to use this feature as an entry system, your in-house IT department, or security provider should manage installation and support.